2026 USA Jobs - IT Service Desk Specialist

hat einen Job aufgegeben

2026-01-07 09:38:25 -

$60 - $85 / Stunde

Ort

USA

Typ

Vollzeit

Status

Offen

Provide IT support to clients both remotely and on-site. Troubleshoot problems to find fixes, workarounds and final solutions, and follow issues through to resolution while delivering excellent customer service. You should be technically capable, proactive and well organised, with strong customer-service skills. Occasional travel to client sites, weekend or after-hours work and overtime may be required.

We value a positive, can‑do attitude and the ability to adapt to changing priorities. Strong verbal and written communication, good attention to detail (including colour and visual acuity where required) and the ability to reprioritise tasks are essential.

Provide IT support to clients both remotely and on-site. Troubleshoot problems to find fixes, workarounds and final solutions, and follow issues through to resolution while delivering excellent customer service. You should be technically capable, proactive and well organised, with strong customer-service skills. Occasional travel to client sites, weekend or after-hours work and overtime may be required. We value a positive, can‑do attitude and the ability to adapt to changing priorities. Strong verbal and written communication, good attention to detail (including colour and visual acuity where required) and the ability to reprioritise tasks are essential.

Responsibility

1. Install and configure hardware and software.
Respond to support tickets within SLA timescales.
Record, track and document the troubleshooting process, including actions taken and final resolution.
Respond promptly to user requests and issues.
Repair or replace equipment as required.
Ensure endpoints comply with departmental security policies.
Provide both remote and on‑site support to end users.
Assist with AV set‑ups for meetings.
Support basic IT training for new hires.
Set up new workstations, deploy equipment and verify account setups.
Work extensively with Windows, macOS, iOS and Android devices.
Use Active Directory and assist with testing new technologies.
Create clear documentation and training materials for staff.
Resolve Tier 1 support tickets and contribute to projects that improve customer and colleague experience.
Identify non‑compliant software or systems and propose solutions to achieve compliance.
Perform other duties as requested by supervisors or managers.
Follow safety rules, use required safety equipment and report defective equipment or unsafe conditions.
Keep your work area clean and follow Good Manufacturing Practices; support any food‑safety commitments where applicable.

Requirement

A strong customer‑service mindset and emerging leadership qualities.
Some college education, formal training or equivalent experience.
Around three years’ experience in a technical, customer‑facing role.
Excellent interpersonal and problem‑solving skills.
Ability to own issues through to completion and suggest practical improvements.
Strong written and oral communication skills.
Good organisational skills and the ability to manage multiple tasks concurrently.
Willingness and ability to travel to off‑site locations when required.
Preferred
Bachelor’s degree in a related field or relevant certifications.
Bilingual (English/Spanish) is an advantage.
Physical requirements
Work is typically in manufacturing or production environments with exposure to noise, material odours and machinery. Expect to be on your feet on concrete floors, occasionally lift materials up to 50 lb (≈23 kg) and perform movements such as squatting, crouching, bending, stretching, climbing steps and twisting. Normal visual and hearing acuity are required.
All employees are responsible for ensuring products and workplace hygiene meet company quality and GMP standards. This description covers the primary duties but may include other reasonable tasks as required.

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