Job Recruitment at Concentrix Limited Company

POSITION: Customer Service Advisor

Concentrix is seeking a Customer Service Advisor for a leading sports brand. If you possess strong verbal and written communication skills in English at a B2 level, excellent analytical and problem solving skills, and the ability to multitask in a fast paced environment, this role offers the opportunity to manage inbound inquiries across phone, email, live chat, and instant messaging, build rapport with customers, identify sales opportunities, and collaborate with team leads to improve processes.

Why Concentrix?

Concentrix is a global leader in customer experience solutions, employing over 440,000 game changers worldwide. We serve leading brands, including a top sports brand that inspires athletes and sports enthusiasts. As a Customer Service Advisor, you will not simply answer questions; you will provide exceptional service, recognize buying signals, recommend products that boost athletic performance, accurately record interactions, and continuously engage in self development through training. Your passion for sports and fashion will connect authentically with customers.

Your Mission: Serve, Sell, and Improve

You will take responsibility for providing exceptional customer service by addressing inquiries across multiple platforms including phone, email, chat, and instant messaging while embodying the brand’s passion for sports and fashion. Your role includes building rapport with sports and fashion enthusiasts by actively listening to their needs and providing tailored solutions while recognizing buying signals, utilizing a sales mindset to recommend the best products and services that match customer needs, accurately recording customer interactions and maintaining detailed records, collaborating with team leads to identify and implement process improvements, and continuously engaging in self development through training.

Key Responsibilities

Your role spans customer service, sales, record keeping, process improvement, and self development. Here is what you will tackle:

Customer Service

• You will provide exceptional customer service by addressing inquiries across multiple platforms including phone, email, chat, and instant messaging.
• Embodying the brand’s passion for sports and fashion in every interaction.

Sales Mindset

• You will build rapport with sports and fashion enthusiasts by actively listening to their needs.
• Providing tailored solutions while recognizing buying signals.
• Utilizing a sales mindset to recommend the best products and services that match customer needs.

Record Keeping

• You will accurately record customer interactions and maintain detailed records in the customer service database.
• Supporting a personalized customer experience.

Process Improvement

• You will collaborate with team leads to identify and implement process improvements.
• Enhancing customer experiences and sales outcomes.

Self Development

• You will continuously engage in self development through training opportunities related to product knowledge and sales techniques in the sports and fashion sectors.

What You Bring to the Role

Required Qualifications

• A graduate or undergraduate degree in any discipline.
• A minimum of one to two years of experience in a customer service or sales role, preferably within a retail or sports industry environment.
• Strong verbal and written communication skills in English at a B2 level. Proficiency at a C1 level is required for any additional language relevant to the role.
• A genuine love for sports and fashion, getting excited about the latest trends.

Skills & Competencies

• Excellent analytical and problem solving skills, with an eye for identifying sales opportunities within the sports market.
• Ability to multitask and excel in a fast paced environment driven by dynamic sales cycles.
• Strong customer service orientation, empathy, and the ability to respond to customer needs while leveraging buying signals.
• Passion for sports and fashion, with knowledge of current trends in both industries being highly desirable.

Personal Attributes

• Resilience and adaptability in a fast paced, high energy environment.
• A team player with strong interpersonal skills and a cooperative spirit.
• High attention to detail, with the ability to work under pressure while meeting deadlines.

Availability

• Willingness to work rotational shifts, including evenings, weekends, and holidays.

Why This Role Suits You

• Sales Through Service: You will turn customer inquiries into sales opportunities, not just answer questions.
• Sports and Fashion Focus: You will work with a leading sports brand, connecting with customers who share your passions.
• Multi Channel Engagement: You will use phone, email, live chat, and instant messaging daily.
• Global Employer: Concentrix employs over 440,000 game changers worldwide, offering career growth.

Key Details to Remember

• Role: Customer Service Advisor
• Company: Concentrix
• Location: Accra, No. 18 Castle Road, North Ridge
• Education Required: Graduate or undergraduate degree
• Experience Required: 1–2 years in customer service or sales, retail or sports preferred
• Language: English B2 (C1 for additional languages)
• Shift: Rotational, including evenings, weekends, and holidays
• Key Attributes: Sports and fashion passion, analytical, problem solving, multitasking, customer orientation, empathy

How to Apply for this Marriott Hotels Latest Job

Click Here to Apply

Closing Date: 19th June 2026

NOTE: 

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.

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