Latest Job Opportunity at Afriam International

POSITION: Customer Service Personnel

Afriam Network invites dedicated and customer focused professionals to apply for the position of
Customer Service Personnel. This role offers you an exciting opportunity to contribute to Ghana’s digital economy while working with a dynamic team that values innovation, quality, and measurable results.

About The Company

Afriam Network stands as a leading digital solutions company empowering businesses across Africa to succeed in the digital economy. We provide comprehensive services including web development, mobile applications, branding, and digital marketing. Our team creates reliable, user focused solutions tailored to each client’s unique needs. Whether working with startups or established enterprises, we strengthen online presence and drive growth through creativity and strategic thinking. Consequently, we seek passionate individuals who share our commitment to excellence and customer satisfaction.

Job Overview

We currently seek a Customer Support Agent specialising in collections to join our team. This position places you at the forefront of client interaction, where you will handle inquiries, manage payment collections, and deliver exceptional service that builds lasting relationships. Your work will directly influence client satisfaction and revenue generation, making you a vital contributor to our success.

Your Responsibilities

• Handle customer inquiries professionally and promptly, addressing questions, concerns, and requests with empathy and efficiency.
• Manage payment collections systematically, following up with clients to ensure timely payments while maintaining positive relationships.
• Provide excellent service consistently, going above and beyond to meet client needs and exceed expectations.
• Maintain accurate records of customer interactions and payment statuses, supporting transparency and accountability.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Identify opportunities for process improvement in collections and customer support, contributing to operational excellence.
• Build rapport with clients, fostering trust and loyalty through reliable and responsive communication.
• Meet or exceed performance targets, contributing to the company’s revenue goals and client retention objectives.

Qualifications and Experience Required

To succeed in this role, you must bring a combination of skills, experience, and personal attributes. Specifically, we require:

• Communication Skills: Strong verbal and written communication abilities for interacting with diverse clients and stakeholders.
• Technical Proficiency: Familiarity with customer relationship management (CRM) tools and basic digital communication platforms.
• Independence: Ability to work independently while also collaborating effectively within a team environment.
• Professionalism: Professional attitude and reliability in all interactions and responsibilities.
• Experience: Relevant experience in customer support, collections, or a related field is preferred.
• Location: Must reside around Labadi or its immediate environment for convenient commuting.
• Problem Solving: Capacity to handle challenging situations with diplomacy and find effective solutions.
• Empathy: Genuine desire to understand and address client concerns with care and patience.
• Resilience: Ability to manage difficult conversations and maintain composure under pressure.

Benefits

• Opportunities for Professional Growth: Advance your career in a company that invests in your development.
• Training and Development Programs: Access continuous learning opportunities to enhance your skills.
• Supportive and Collaborative Work Environment: Work with a team that values your contributions and encourages innovation.
• Contribute to Africa’s Digital Transformation: Play a role in empowering businesses across the continent.
• Competitive Remuneration: Enjoy a package that recognises your expertise and dedication.

How to Apply for this Job Opportunity at Afriam International

Do not let this opportunity pass you by. Interested candidates should send their applications and Curriculum Vitae to info@afriaminternational.com. Ensure you highlight your relevant experience and skills in customer support and collections.

Closing Date: 30th August 2026

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