Job Opening at BRAC Ghana Savings and Loans Ltd

POSITION: Customer Service Officer

BRAC Ghana Savings and Loans Ltd (BGSL) is seeking a dynamic Customer Service Officer to join our team in Mankessim or Abura Dunkwah. If you hold a degree, possess at least one year of experience in a microfinance or financial institution, and want to empower women through financial inclusion, this role offers the perfect opportunity to build a purpose driven career.

Why BRAC Ghana Savings and Loans Ltd?

BRAC Ghana Savings and Loans Ltd is a socially responsible for profit organization dedicated to engaging people, especially women, in sustainable economic and income generating activities across Ghana. Our mission focuses on providing responsible financial services to those at the bottom of the pyramid. We particularly target women living in rural and hard to reach areas, creating self employment opportunities, building financial resilience, and harnessing women’s entrepreneurial spirit through economic empowerment. As a Customer Service Officer, you will become the first point of contact for our clients, playing a vital role in their financial journeys.

Your Mission

You will welcome clients, manage front office operations, support administrative and procurement activities, and ensure smooth branch functioning. Your ability to communicate clearly, manage information accurately, and treat every client with respect will directly impact our reputation and reach. Additionally, you will participate in field promotions, deposit mobilization, and client education initiatives that expand our impact across the region.

Key Responsibilities

Your role spans front office management, client file control, commercial activities, administrative support, and safeguarding. Here is what you will tackle:

Front Office Responsibilities

• You will work as the first point of contact for all clients and personal callers to the office, confirming appointment times with relevant staff members and taking appropriate action.
• Responding to incoming telephone calls and either directing them to the relevant staff member or taking appropriate action keeps communication flowing.
• Managing information by creating and updating clients’ loan and deposit applications and accounts ensures accurate records.
• Serving as the relieving officer for customer service officers across the region or area demonstrates your flexibility and team spirit.

Controls & Documentation

• You will manage the loan appraisal form and the client file before loan committee meetings, loan disbursement, and after signature of the Branch Manager and clients.
• Supervising the signing of contracts between clients and BRAC Ghana protects both parties and ensures compliance.
• Checking that all files are complete and ready for the loan committee prevents delays and errors.
• Ensuring all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure maintains organizational integrity.
• Sharing information and best practices with other branch staff strengthens the entire team.
• Reporting all issues related to the job to your immediate supervisor ensures problems receive timely attention.
• Using reporting tools for control and analysis supports data driven decision making.
• Monitoring staff attendance and movement registers daily, then submitting the attendance book to HR and Finance offices for records, keeps operations accountable.

Commercial Responsibilities

• You will welcome and educate customers and potential customers at the branch, building trust and understanding.
• Opening accounts for new customers expands our reach and deepens financial inclusion.
• Coordinating meetings organized in the branch for potential clients creates spaces for learning and engagement.
• Participating in collective prospection and other commercial activities in market areas alongside client officers grows our customer base.
• Dealing with clients in a manner that strengthens BRAC Ghana’s public image protects our brand and mission.
• Participating in field promotion of BRAC Ghana products and services brings financial solutions directly to communities.
• Becoming actively involved in deposit mobilization at the branch strengthens our liquidity and reach.
• Identifying clients’ needs and proposing new products or services to management drives innovation.
• Participating in the promotion of new products and services to customers ensures successful launches.

Administrative Responsibilities

• You will make arrangements for loan committee meetings, client officer planning sessions, and other branch events.
• Ensuring that branch documents are filed in a due manner according to BRAC Ghana’s standards maintains order and accessibility.
• Managing information by opening loans and deposit accounts for clients keeps our systems current.
• Establishing and maintaining good, clear working relationships with other branch staff fosters collaboration.
• Assisting in the training and coaching of new and existing staff builds capability across the team.
• Acting as procurement support for the region or area ensures supplies and services reach those who need them.

Miscellaneous Responsibilities

• You will be present at weekly staff meetings, contributing to team alignment and decision making.
• Preparing daily, weekly, and monthly reports keeps management informed and supports planning.
• Following BRAC Human Resources Policies and Procedures ensures compliance and professionalism.
• Efficiently executing other responsibilities given by senior management demonstrates your reliability.
• Always adhering to the Code of Conduct for Microfinance staff and treating clients respectfully reflects our values.
• Striving to provide the best quality service to clients in the field and at the branch office builds loyalty and trust.
• Listening to clients’ complaints, concerns, and opinions carefully and taking appropriate measures shows genuine care.

Safeguarding Responsibilities

• You will establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy.
• Acting as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment protects our team and clients.
• Ensuring team members receive appropriate training, support, and access to resources regarding safeguarding issues, then actioning them in accordance with policy and procedure, demonstrates leadership.
• Following the safeguarding reporting procedure in case any reportable incident takes place and encouraging others to do so upholds our ethical commitments.

What You Bring to the Role

We are looking for a candidate with the right qualifications, experience, and competencies. Here is what you need:

Qualifications

• A degree in a related discipline provides your educational foundation.

Experience

• At least one year of experience working in a microfinance or financial institution.
• Knowledge and experience in customer service and front office operations.
• Proficiency in Microsoft Word and Microsoft Excel.

Knowledge, Skills & Competencies

• Effective communication skills in English, both written and verbal.
• Strong reporting skills for preparing daily, weekly, and monthly reports.
• A client centered mindset with genuine care for rural and hard to reach communities.
• Attention to detail for managing loan files, contracts, and documentation.
• Ability to work collaboratively with branch staff across various functions.

Why This Role Suits You

• Purpose Driven Work: You will empower women and rural communities through financial inclusion.
• Community Impact: You will work directly with clients who need your support and expertise.
• Career Growth: You will gain valuable experience in microfinance operations, customer service, and branch management.
• Supportive Environment: You will join a team committed to training, coaching, and continuous improvement.

Location: This position is based in Mankessim or Abura Dunkwah, placing you at the heart of the communities we serve.

How to Apply for this Job at BRAC Ghana Savings and Loans Ltd

If you possess the qualifications and drive to excel as a Customer Service Officer, we want to hear from you. Follow these steps to submit your application:

1. Prepare your Cover Letter and Curriculum Vitae.
2. Include photocopies of your educational certificates.
3. Send your complete application to: bgslhirings23@gmail.com

Closing Date: The deadline is April 10, 2026. Join BRAC Ghana Savings and Loans Ltd and become part of a team that empowers women, builds financial resilience, and creates lasting change across Ghana. Apply today.

NOTE: 

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.

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