Design Software Support Agent Jobs in USA 2026

Skilled with Autodesk and Bentley design software platforms? Johnson, Mirmiran & Thompson seeks a Design Software Support Agent in Hunt Valley, Maryland. Sponsorship is limited specifically to the TN visa classification only. If technical design software support excites you, this role offers genuine variety.

About the Role

You will support stable operation of AEC design software organisation-wide. This includes installing, configuring, and maintaining platforms like Autodesk and Bentley. Additionally, you will troubleshoot user issues quickly and accurately. You will also help enforce design standards across layering and BIM practices. This role sits within JMT’s Design Center of Excellence specifically. Compensation ranges between $55,000 and $65,000, based on experience and certifications.

About the Hiring Firm

Johnson, Mirmiran & Thompson was founded in 1971 and has grown into a major national engineering firm. The company became 100% employee-owned in 2011, reinforcing its collaborative culture. JMT currently ranks among the top 51 firms on Engineering News-Record’s design firm list. Its Design Center of Excellence focuses on standardising design technology company-wide.

The firm employs more than 2,800 professionals across engineering and architecture services. JMT also maintains ISO 9001:2015 certification, reflecting its quality management standards.

Job Duties

• Assist with installation and maintenance of AEC design software
• Migrate projects to newer software versions as needed
• Provide technical support and troubleshooting within design applications
• Help enforce design standards across layering and annotations
• Assist with preparing training sessions and teaching materials
• Suggest appropriate hardware to support software requirements

Job Requirements

• Certification or equivalent experience in industry-standard design software
• 2+ years of experience with Autodesk Civil 3D or Bentley products
• Working knowledge of design and plan preparation procedures
• Associate or bachelor’s degree in engineering or related field preferred
• Proficiency in ProjectWise or Autodesk Construction Cloud preferred
• Experience with Revit or OpenRoads Designer is a plus

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Conclusion

This role suits technically minded professionals ready to support design excellence. With strong employee ownership and steady career development, stability feels genuine. For design software specialists seeking engineering sector work, JMT offers a solid path.

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