ICT Support Officer Jobs in Australia 2026 ($86,550 per annum)

Skilled at Microsoft 365, endpoints, and Level 2 support? Database Consultants Australia seeks an ICT Support Officer for its South Wharf office in Melbourne. Employer-sponsored visa arrangements may be considered for suitably qualified candidates. If keeping systems secure and users productive excites you, this role offers real technical variety.

About the Role

You will deliver Level 2 support, manage Microsoft 365 and endpoint services, and troubleshoot incidents. This includes administering Exchange Online, Teams, SharePoint, and Entra ID, plus user onboarding and offboarding. Additionally, you will deploy devices and updates using Configuration Manager and Intune.

You will also support security tools and compliance evidence, and help remediate vulnerabilities. The role is full-time at 38 hours weekly and fully on-site in South Wharf. Salary is about $86,558 plus superannuation, with a free on-site gym.

About the Hiring Firm

Database Consultants Australia trades under Sarb Management Group Pty Ltd, incorporated in 2003. It is headquartered at Convention Centre Place in South Wharf, Victoria. The company describes itself as proudly Australian-owned and operating in four countries. LinkedIn lists more than 350 employees.

Its niches include smart city and parking technology, higher education research management, and digital marketing support. It also provides hosting and data assurance services.

Job Duties

• Diagnose and resolve hardware, software, network, and Microsoft 365 issues
• Record, prioritise, and escalate service requests and incidents
• Deploy and maintain endpoints using Configuration Manager and Intune
• Administer Microsoft 365 accounts, licences, and access permissions
• Administer endpoint security tools and help investigate security alerts
• Maintain asset registers, documentation, and routine service reports

Job Requirements

• At least 3 years’ experience providing ICT support
• Intermediate Microsoft 365 administration, including Purview and eDiscovery
• Experience with CrowdStrike, Defender, Sentinel, and Rapid7
• Experience supporting Microsoft Teams calling call flows
• Excellent written and verbal English for documentation and customer support
• ISO 27001 and PCI DSS internal audit experience is desirable

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Conclusion

This role suits hands-on IT professionals ready to cover support, security, and cloud work. With a clear salary and a stable employer, the package is practical. For ICT support specialists seeking a Melbourne role, DCA offers a solid opportunity.

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