New Job Opportunity at SBP Africa Ltd

Position: Supervisor

SBP Africa Ltd invites motivated and experienced individuals to apply for the position of Supervisor. This role offers you an exceptional opportunity to lead sales representatives, drive customer acquisition, and contribute to the growth of a dynamic company in Ghana’s smartphone instalment industry.

About the Job

SBP Africa Ltd stands as a forward-thinking company operating in the smartphone instalment sales sector, connecting customers with affordable devices through flexible payment plans. We value integrity, customer focus, and team excellence in everything we do. Our commitment to responsible lending and customer satisfaction drives our success. Consequently, we seek a Supervisor who shares our values and can lead our frontline sales team with energy and accountability.

Job Summary

We currently seek a Supervisor to join our team. This position places you at the forefront of our sales operations, where you will serve as the frontline sales team leader and the first gatekeeper for customer outreach and screening quality. Your leadership will directly influence team performance, customer acquisition, and portfolio quality.

Responsibilities

• Lead Sales Representatives in executing the daily customer acquisition plan, assigning tasks to each individual and checking their completion.
• Personally take part in frontline customer development as a demonstration, helping to push through difficult customers.
• Review the initial screening of instalment applications for the team, verifying identity and employment information face to face, collecting documents, and making preliminary assessments of repayment capacity.
• Follow up on the team’s customers’ first instalment payments case by case, making door-to-door reminders for overdue customers and reporting outcomes.
• Mentor new employees on product knowledge, instalment terms, screening standards, and sales scripts.
• Monitor team performance against targets and provide coaching and support where needed.
• Maintain accurate records of customer interactions and team activities.
• Uphold company policies and ensure compliance with all relevant procedures.

Qualification and Experience

To succeed in this role, you must bring a combination of academic qualifications, practical experience, and personal attributes. Specifically, we require:

• Educational Qualification: WASSCE or above; HND preferred.
• Experience: Minimum of 1 year of frontline sales experience; mentoring experience preferred.
• Industry Experience: Smartphone instalment sales industry experience is preferred; M-KOPA or FonGo work experience is a strong advantage.
• Technical Knowledge: Familiarity with phone products and the instalment process.
• Communication Skills: Strong communication and document verification skills.
• Mentoring Ability: Proven ability to mentor and develop team members.
• Language Skills: Fluent spoken English plus at least one local language.
• Integrity: Honest and upright character with no criminal record.

Why Join SBP Africa Ltd?

• Leadership Opportunity: Lead a frontline sales team and shape customer acquisition strategies.
• Professional Growth: Access opportunities for career development and advancement.
• Dynamic Environment: Work in a fast-paced and growing industry.
• Impactful Work: Contribute to financial inclusion and customer access to affordable devices.
• Supportive Culture: Join a team that values integrity, collaboration, and excellence.

How to Apply for this Job Opportunity at SBP Africa Ltd

Do not let this opportunity pass you by. Interested candidates should submit their applications through the company’s recruitment process. Ensure you highlight your relevant experience in frontline sales and team leadership.

Click Here to Apply

Closing Date: 30th September 2026

Conclusion

Your leadership and sales expertise can drive customer growth at SBP Africa Ltd. Join us and become part of a team that empowers customers, develops talent, and delivers results. Apply now and take the next step toward a rewarding career in sales supervision. We look forward to receiving your application.

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