MTN Ghana Latest Job Opportunity

POSITION: Customer Management

MTN Ghana invites accomplished and results-oriented professionals to apply for the position of Manager, Home Customer Management. This role offers you an exceptional opportunity to own the Home broadband portfolio, shape product strategy, and deliver meaningful growth across Ghana’s leading telecommunications network.

About MTN Ghana

MTN Ghana stands as a pioneer in the telecommunications and ICT industry, connecting millions of customers through innovative digital solutions. We operate in an evolving digital business environment characterised by multiregulated markets, increasing demand for digital experiences, and intensifying competition. Our purpose and value-led culture places people at the centre of everything we do. Consequently, we seek a Home Customer Management Manager who shares our vision and can drive the acquisition, growth, and retention of our Home broadband customer base.

The Opportunity Awaits You

We currently seek a Manager, Home Customer Management to join our team in Accra. This position places you at the heart of our Home business, where you will own the products, propositions, and digital journeys that customers buy, use, and stay on. You will manage the end-to-end product lifecycle, from customer and market insight through proposition design, pricing, and business case development to go-to-market execution, in-life base management, and retirement.

Your Responsibilities

Strategy Development and Implementation

• Develop and own the Home customer management and product strategy, executing the Home fixed services programme in line with MTN Ghana’s business objectives.
• Segment the Home customer base and develop propositions based on customer needs, usage, and value to grow, upsell, and retain customers.
• Generate customer, market, and competitor insights to identify opportunities and inform product decisions.
• Review competitive price reaction scenarios and recommend MTN’s response.
• Drive product innovation and explore new opportunities from technology evolution including 5G FWA, Wi-Fi mesh, and smart home solutions.
• Define product-led offers within the Home customer lifecycle management framework in conjunction with the CVM team.

Product Development and Lifecycle Management

• Own the end-to-end product lifecycle for the Home broadband portfolio covering FWA and FTTH from ideation through launch, in-life management, and retirement.
• Lead product launches end to end, including requirements, IT and billing configuration, network readiness, testing, training, and channel readiness.
• Manage base migration from legacy plans and the sunsetting of underperforming products.
• Develop and manage product partnerships across FWA and FTTH including device and CPE vendors, content partners, and ecosystem partners.
• Improve product-related customer experience and drive an increase in Home Net Promoter Score.

Digital Product Management

• Support the development of digital products and journeys for Home customers including self-service onboarding, app and web purchase, self-installation, usage management, and digital payment.
• Define digital product requirements, user stories, and acceptance criteria, working with IT and Digital teams in an agile way.
• Track digital adoption and conversion and use data and customer feedback to iterate and improve journeys.

Commercials, Pricing and Go-to-Market

• Develop pricing, business cases, and commercial models for new products and promotions.
• Plan and manage Home promotions end to end, measuring performance and return on investment.
• Lead product go-to-market including marketing, channel readiness, sales enablement, and customer communications.

Governance, Reporting and Performance

• Own and report on key product KPIs including connections, revenue, ARPU, margins, churn, and unlimited percentage of base.
• Ensure all products and promotions comply with MTN policies, governance processes, and regulatory requirements.
• Partner with cross-divisional functions to deliver products and capture lessons from successes and failures.

Qualifications and Experience

To succeed in this role, you must bring a combination of academic qualifications, professional experience, and technical knowledge. Specifically, we require:

Education

• Minimum of a bachelor’s degree in Economics, Business Administration, Commerce, Marketing, Engineering, Computer Science, or Social Science.

Experience

• Minimum of 5 years related experience, with at least 3 years in a supervisory role.
• Proven experience in product management or proposition development, including launching and managing products in-life against business targets.
• Experience developing pricing, business cases, and commercial models for products and promotions.
• Experience in customer lifecycle or base management covering acquisition, upsell, and retention.
• Experience in a Telecoms, FMCG, or Services environment; telecoms or broadband experience provides an added advantage.
• Prior experience in fast-paced, highly competitive environments with cross-functional teams.

Knowledge

• Product Development and Lifecycle Management.
• Digital Product Management including user journeys, requirements, and agile delivery.
• Proposition Development and Pricing.
• Business Case and Commercial Modelling.
• Customer Insight, Segmentation, and Marketing Research.
• Customer Lifecycle Management.
• Go-to-Market Planning and Execution.
• Telecommunications Business Savvy including FWA and FTTH.
• Partner and Vendor Management.
• Data Privacy and Compliance.
• Microsoft Office Suite, Power BI, and internal software applications.

Skills and Competencies

• Manages self and collaborates effectively with strong conflict management skills.
• Customer centricity for both internal and external stakeholders.
• Energy and drive with innovative, initiative-taking, and result-oriented approach.
• Leadership, coaching, and development of direct reports.
• Trustworthy, with integrity and ethical conduct in dealings.
• Ability to focus on priorities, plan effectively, and share knowledge.
• Excellent written and verbal communication with executive presentation skills.
• Global thinker with analytical thinking, problem-solving abilities, and systems thinking.

Behavioral Qualities

• Must live the MTN Values of Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, and Act with Inclusion.
• Must exhibit the MTN Vital Behaviors of Complete Candor, Complete Accountability, Active Collaboration, and Get it Done.

Why Join MTN Ghana?

• Industry Leadership: Work with Africa’s leading telecommunications company.
• Strategic Impact: Own the Home broadband portfolio and shape customer growth strategy.
• Professional Growth: Access opportunities for career development and advancement.
• Dynamic Environment: Operate in a fast-paced and innovative industry.
• Y’ello Culture: Join a purpose and value-led organisation that prioritises people.

How to Apply for this MTN Ghana Job Opportunity

Do not let this opportunity pass you by. Qualified applicants should indicate Ref number MTN-HOME-ADTRACK13-26 as the email subject and ensure CVs are saved in their names. Send your Curriculum Vitae by 16th November 2026 to MTNGhanaRecruitment@mtn.com.

Application Deadline: Submit your application on or before 16th November 2026. Please note that only shortlisted applicants will receive contact.

Conclusion

Your product management expertise can shape broadband growth at MTN Ghana. Join us and become part of a team that delivers excellence, drives innovation, and connects communities. Apply now and take the next step toward a rewarding career in product management. We look forward to receiving your application.

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