Sandvik Group New Job Recruitment

POSITION: Customer Sales Support Representative

Sandvik, a global high tech engineering group, is seeking a Customer Sales Support Representative (CSSR) to join our team. If you hold an HND or Degree in Business Administration, Logistics & Supply Chain, or Marketing, bring at least two years of experience in a similar role, and want to work for a company that values curiosity, responsibility, and winning together, this role offers the perfect opportunity to grow your career in a dynamic, global environment.

Why Sandvik?

Sandvik provides solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining, and infrastructure industries. With approximately 42,000 employees in more than 150 countries, we are driven by innovation and dedicated to advancing the future of mining. Our four guiding principles shape everything we do: Customer Focus, Curiosity, Responsibility, and Winning Together. We prioritize safety above all else and operate with consideration for the environment and the communities where we work. As a Customer Sales Support Representative, you will not simply process orders; you will actively promote and sell parts and tools, work closely with customers to understand their specific needs, and deliver exceptional service that drives customer satisfaction and business growth.

Your Mission

You will take responsibility for identifying and pursuing sales opportunities, converting leads into successful transactions. Your focus will span customer inquiry management, quotation generation, proactive fleet assessment, order processing, backorder resolution, customer visits, critical order escalation, backlog management, and supply chain collaboration. Your ability to adhere to Sandvik’s core values and comply with all policies will ensure every action reflects our commitment to quality and integrity.

Key Responsibilities

Your role spans sales opportunity identification, customer inquiry management, order processing, backorder resolution, customer visits, escalation, and collaboration. Here is what you will tackle:

Sales Opportunity Identification & Lead Conversion

• You will identify and pursue sales opportunities, converting leads into successful transactions that grow our business.
• Proactively initiating calls to assess fleet status, address concerns, and explore new business opportunities keeps you ahead of customer needs.

Customer Inquiry & Quotation Management

• You will manage customer inquiries and generate accurate quotations, ensuring customers receive timely, precise information.
• Answering questions thoroughly builds trust and reduces friction in the sales process.

Order Processing & Backorder Management

• You will ensure timely processing of customer orders with sharp attention to detail, preventing errors that cause delays.
• Managing backorders proactively, ensuring swift resolution and minimizing delays, keeps customers informed and satisfied.

Customer Visits & Relationship Building

• You will conduct customer visits as necessary to strengthen relationships and identify sales opportunities that phone calls cannot uncover.
• Face to face interactions build deeper trust and reveal unspoken needs.

Critical Order Escalation

• You will escalate critical “priority 1” orders or inquiries to PSSR or TSSRs for prompt resolution, keeping customers informed throughout the process.
• Knowing when to escalate demonstrates sound judgment and customer focus.

Backlog & Supply Chain Collaboration

• You will expedite customer orders and manage outstanding actions from backlog reports to ensure timely fulfillment.
• Collaborating with the supply chain network to follow up on outstanding items ensures smooth operations from order to delivery.

Compliance & Core Values

• You will adhere to Sandvik’s core values and strictly comply with all current policies and procedures, ensuring every action reflects our commitment to quality and customer satisfaction.
• Consistently upholding the highest standards of integrity and service in all interactions and operations protects our reputation and builds customer loyalty.

What You Bring to the Role

We are looking for a candidate with the right qualifications, experience, and competencies. Here is what you need:

Qualifications

• An HND or Degree in Business Administration, Logistics & Supply Chain, Marketing, or an equivalent qualification.
• A part qualification in CIPS or CIM, or an equivalent certification.

Experience

• A minimum of two years of experience in a similar role.
• Sales experience is desirable, giving you a strong advantage.

Technical Skills

• Intermediate proficiency in MS Office applications.
• Familiarity with Aurora Software or SAP is advantageous.

Core Competencies

• Strong interpersonal and listening skills, with the ability to build and maintain positive relationships.
• Excellent communication and presentation abilities for engaging customers and internal teams.
• Ability to work effectively as part of a multi disciplinary team.
• Adherence to all Sandvik policies and procedures, especially the SHEQ Policies.

Why You Will Love Working With Us

At Sandvik, we care deeply about your growth, well being, and overall experience. When you join our team, you can look forward to:

• Great Pay & Benefits: A competitive salary and comprehensive benefits package including health insurance, career development plans, employee assistance programs, and more.
• Work Life Balance: Flexible wellness programs and parental leave options help you care for yourself and your family.
• A Supportive, Collaborative Team: Collaboration sits at the heart of our culture. You will work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
• Growth Opportunities: We are dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.

Why This Role Suits You

• Global Engineering Leader: You will work for Sandvik, a company with 42,000 employees across 150+ countries.
• Sales Support Focus: You will identify opportunities, manage inquiries, and process orders, learning the full sales cycle.
• Customer Relationships: You will build lasting connections with mining and manufacturing clients.
• Career Path: We offer continuous learning, leadership development, and advancement opportunities.

Ready to Drive Sales and Build Loyalty?

If you possess the qualifications and drive to excel as a Customer Sales Support Representative, we want to hear from you. Prepare your CV highlighting your business administration or supply chain qualification, your two years of experience, and any sales or customer support background. Join Sandvik and become part of a global team that values your ideas, supports your growth, and helps solve real world challenges. Apply today.

How to Apply for this Sandvik Group Job Recruitment

Click Here to Apply

Closing Date: 30th April 2026

NOTE: 

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.

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