ICT Customer Support Officer Jobs in New Zealand 2026

Launch a rewarding career in information technology by joining a fast-growing support and repair business. This ICT Customer Support Officer role places you at the center of customer interaction and service delivery. You will act as the first point of contact, ensuring customers receive timely and professional assistance. Additionally, you will manage service requests while guiding clients through technical issues and solutions.

The role combines customer service with hands-on technical support across devices, software, and systems. Furthermore, you will coordinate closely with technicians to ensure efficient issue resolution and service completion. This position offers valuable exposure to diverse technologies, strengthening both technical and communication skills.

About the Hiring Firm

The hiring company is an expanding technology service provider specializing in IT support and electronics repairs. It delivers a wide range of services, including mobile device repairs, data transfer, and CCTV support. Additionally, the company operates across multiple locations, serving both individuals and small businesses. The organization values efficiency, customer satisfaction, and reliable technical solutions in all its operations.

Employees benefit from a collaborative environment that encourages continuous learning and professional development. Furthermore, the firm invests in modern tools and systems to support high-quality service delivery. Overall, it provides a stable and growth-oriented workplace for technology professionals seeking career advancement.

Job Duties

• Serve as the first point of contact for customers requiring ICT and technical support services.
• Receive, assess, and log support requests, repair jobs, and technical enquiries accurately.
• Provide first-level troubleshooting for computers, mobile devices, software, and network-related issues.
• Assist customers with device setup, software installation, email configuration, and data transfer processes.
• Determine when issues require escalation and coordinate effectively with senior technicians.
• Provide clear updates to customers regarding job progress, timelines, and service outcomes.
• Maintain accurate records using ticketing systems, customer databases, and service documentation tools.
• Support inventory management by receiving, checking, and recording devices and technical equipment.
• Assist in maintaining service desk processes and ensuring high standards of customer care.
• Support sales activities by explaining technical products and services to customers professionally.
• Ensure customer data privacy while handling devices and following company procedures consistently.

Job Requirements

• Hold a relevant ICT qualification or possess at least three years of related technical experience.
• Demonstrate strong customer service and communication skills in a professional environment.
• Show confidence using digital tools, including Microsoft Office and ticketing systems.
• Understand basic hardware, software, and troubleshooting processes across common devices.
• Maintain strong attention to detail and accurate record-keeping in daily operations.
• Work effectively within a team while coordinating tasks with technicians and management.
• Manage multiple tasks and deadlines efficiently within a fast-paced work environment.
• Hold a valid driver’s license or demonstrate the ability to travel between work locations when required.
• Possessing experience in IT support, help desk services, or technology retail environments is an advantage.

#339966;">#339966;" href="https://www.glassdoor.co.in/job-listing/ict-customer-support-officer-ifixed-JV_KO0,28_KE29,35.htm?jl=1010122425521&jobListingId=1010122425521&ctt=1777998731934" target="_blank" rel="noopener">Click Here to Apply

Conclusion

This role offers a strong entry point into New Zealand’s growing technology support sector. With competitive pay, structured support, and career development opportunities, growth remains achievable. If you are tech-savvy, customer-focused, and eager to learn, this opportunity deserves serious consideration.

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