A senior leadership opportunity is now open in Braga, Portugal, for 2026. The Regional Service Operations Lead role offers experienced IT operations leaders the chance to oversee multi-location service desks and service management capabilities within a globally recognized technology enterprise.

This position is suited to internationally experienced professionals already authorized to work in Portugal or the EU, as visa sponsorship is not available. Relocation support is provided within policy guidelines.

About Role

The Regional Service Operations Lead is a high-impact leadership position responsible for driving operational excellence, financial performance, and transformation initiatives across assigned accounts and regional Global Delivery Centers. Operating within a follow-the-sun service model, you will lead automation adoption, AI-driven service improvements, and standardized operational frameworks to ensure quality, competitiveness, and scalability.

This role carries full P&L accountability for regional Service Operations activities and requires close coordination with finance, service line leadership, and client stakeholders. You will guide geographically dispersed management teams, oversee large-scale change initiatives, and ensure compliance with industry regulations while integrating ESG principles into daily operations.

About Hiring Firm

Fujitsu, founded in 1935 in Japan, is a global digital transformation partner operating in over 50 countries with approximately 130,000 employees worldwide. The company delivers enterprise technology solutions, managed services, and innovation-driven transformation strategies. Fujitsu is committed to sustainability, trust-building in society, and contributing to the United Nations Sustainable Development Goals (SDGs).

Responsibilities

• Lead and oversee Service Operations Service Desk capability across assigned regional accounts
• Own regional P&L performance, including budgeting, forecasting, and financial governance
• Drive automation, AI adoption, and process standardization across service operations
• Lead transformation initiatives aligned with the global service line strategy
• Establish robust reporting, governance, and change management frameworks
• Ensure service excellence across SLAs, security, availability, and business continuity
• Manage and develop geographically dispersed Service Operations leadership teams
• Strengthen client relationships and ensure high stakeholder satisfaction
• Identify regional growth opportunities and enhance market competitiveness
• Proactively manage operational risk and supplier collaboration

Requirements

• Extensive experience in service desk and IT service management operations
• Proven senior leadership experience managing large, multicultural teams
• Strong P&L management, budgeting, and financial analysis expertise
• Demonstrated experience leading large-scale operational transformation
• Deep understanding of automation, AI integration, and operational best practices
• Strong client relationship management and stakeholder engagement skills
• Experience working within global or multi-location delivery models
• Ability to travel and operate across time zones
• Work authorization for Portugal or the EU (visa sponsorship not available)

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Conclusion

This executive-level opportunity in Portugal offers relocation support, leadership exposure across global delivery centers, and the chance to shape next-generation service operations in a multinational technology environment. If you are an internationally experienced IT operations leader seeking a strategic regional role within a globally trusted enterprise, this position provides long-term growth and influence at scale.