Bolt Ghana Latest Job Opportunity

Posted 2026-08-03 13:00:16

Bolt Ghana Latest Job Opportunity

POSITION: Data Analyst, Customer Support

Bolt Ghana invites talented and analytical professionals to apply for the position of Data Analyst, Customer Support. This role offers you an exceptional opportunity to shape the future of urban mobility while working with one of Europe’s leading technology companies.

About Bolt

Bolt is reshaping the future of cities by building mobility solutions designed for people, not cars. What began as an ambitious project by a 19 year old entrepreneur in 2013 has grown into a global mobility platform serving over 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride hailing and food delivery to scooters, e bikes, and car sharing, Bolt helps people navigate cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1 billion in funding.

Job Summary

We currently seek a Customer Support Data Analyst to join our dynamic team. This position places you at the heart of our operations, where you will transform CS data into insights that power smarter decisions, drive real world impact, and strengthen our customer support function. Your work will turn numbers into action, automating data flows, uncovering trends, and helping our teams make data driven decisions faster and better.

Your Core Responsibilities

Build and maintain Customer Support dashboards and reports that provide real time visibility into performance metrics and operational efficiency.
Review performance data systematically, identifying issues and trends, and provide clear insights to leadership for strategic decision making.
Monitor data quality across pipelines, dashboards, and source systems, resolving reporting issues promptly to ensure data integrity.
Develop and maintain Looker models, dashboards, and PDTs, while improving usability and automation for end users.
Work with Operations and Engineering teams on data integration, reporting requirements, governance, and compliance requests.
Provide historical analysis to support forecasting, capacity planning, and peak season preparation, ensuring operational readiness.

Qualifications and Experience Required

To succeed in this role, you must bring a combination of technical expertise, analytical skills, and personal attributes. Specifically, we require:

Practical Experience: Hands on experience in data analytics, ideally within Customer Support, operations, or working with customer related data.
SQL Proficiency: Strong SQL skills for querying and manipulating complex datasets effectively.
Programming Skills: Experience with Python, R, or another programming language is considered a distinct advantage.
Visualisation Tools: Experience with Looker, Tableau, Power BI, or similar data visualisation tools.
Stakeholder Management: Ability to work with senior stakeholders and prepare clear, concise reports and insights for leadership.
Data Modelling: Experience with dbt or similar data modelling tools is considered a plus.
Data Platform Knowledge: Understanding of key data platform concepts including data warehouses, pipelines, data models, and data quality management.
Communication: Excellent communication skills for translating complex data into understandable insights.
Problem Solving: Strong analytical and problem solving abilities to address data challenges proactively.

Job Benefits

Accelerate Your Professional Growth: Access unique career opportunities in a rapidly scaling global company.
Rewarding Compensation: Enjoy a competitive salary and stock options, knowing that as Bolt succeeds, so do you.
Wellness Perks: Take care of your physical and mental health with our comprehensive wellness benefits.
Paid Sabbatical: Celebrate 5 years at Bolt with a 1 month paid sabbatical to recharge and pursue personal interests.
Global Connections: Connect with colleagues at annual company events and smaller team gatherings.
Hybrid Model: Balance flexibility and in person collaboration with at least 12 monthly in office days.