Job Vacancy at BRAC Ghana Savings & Loans Ltd

POSITION: IT Service Officer

BGSL invites applications from competent, dynamic, and self motivated professionals for the position of IT Service Officer. This role offers an exceptional opportunity to drive technology support initiatives within a forward thinking financial institution. You will safeguard critical systems, enhance cybersecurity resilience, and ensure seamless digital banking operations that power our business success.

Job Summary

The IT Service Officer spearheads all technology support service initiatives across the institution. Consequently, you will maintain the stability of core banking systems while driving continuous improvement in security posture. Furthermore, you will collaborate with internal departments and external vendors to deliver reliable technology solutions that meet regulatory standards and business objectives.

Major Responsibilities

Security and Risk Management:

• Drive measurable reduction of critical and high security risks over time
• Monitor residual risk levels against organisational risk appetite
• Ensure risk remediation compliance with service level agreements
• Track critical risks resolved within thirty day targets
• Assess vendors through complete security evaluations
• Monitor phishing simulation click through rates and user reported incidents

System Monitoring and Support:

• Monitor core banking systems, payment platforms, and digital banking channels
• Troubleshoot system issues and coordinate vendor resolutions efficiently
• Assist with system patching, upgrades, and routine maintenance tasks
• Monitor system performance and address issues proactively
• Maintain secure and stable IT infrastructure aligned with information security policies
• Ensure key banking services including USSD and EFT switches run efficiently
• Perform daily health checks, backups, and routine operational duties

Asset and Documentation Management:

• Maintain comprehensive inventory of hardware, software, and licenses
• Coordinate installation, configuration, and replacement of IT assets
• Ensure proper documentation of all IT equipment
• Prepare user guides and quick reference documents for staff

Training and Collaboration:

• Provide training and guidance to employees on banking systems and IT tools
• Promote cybersecurity awareness among staff members
• Liaise with external service providers for issues, maintenance, and projects
• Collaborate with internal departments to understand and address IT needs

Business Continuity and Projects:

• Support disaster recovery drills and ensure prompt system recovery
• Assist in maintaining backup systems and ensuring data integrity
• Participate in planning, testing, and implementation of new systems
• Provide technical input to improve processes and enhance service delivery

Safeguarding Responsibilities

• Establish a safeguarding culture across all programme levels through policy implementation
• Act as key source of support and guidance for creating a safe working environment
• Ensure team members receive appropriate training and resources regarding safeguarding issues
• Follow safeguarding reporting procedures and encourage others to do so

Required Qualifications and Experience

Educational Background:

• Degree in Computer Science, Information Technology, or Engineering

Experience Criteria:

• Minimum three years of professional experience in IT support, service desk, or technical troubleshooting
• Hands on experience with hardware and software support including desktops, laptops, printers, and biometric devices
• Experience installing, configuring, and maintaining Windows OS and enterprise applications
• T24 experience will provide a significant advantage
• Knowledge of ITIL frameworks at foundational level preferred
• Experience handling IT projects such as branch setup, system upgrades, or migrations

Essential Skills and Competencies

Technical Proficiency:

• Server administration across Windows and Linux environments
• Virtualisation basics including VMware and Hyper-V
• Basic SQL queries and database understanding
• Backup and recovery handling capabilities
• Basic ITIL framework knowledge covering incident, problem, and change management

Certifications That Strengthen Your Application:

• CompTIA A+ or Network+
• ITIL Foundation v4
• CCNA for basic networking knowledge

Soft Skills:

• Effective communication with non technical users
• Strong problem solving and analytical abilities
• Excellent organisational and documentation skills
• Ability to work collaboratively across teams

How to Apply for this Job at BRAC Ghana Savings & Loans Ltd

Submit your cover letter, Curriculum Vitae, and photocopies of educational certificates to:

Email: bgslhirings23@gmail.com

Application Deadline: 18th October 2026

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