POSITION: Technical I, IT Operations 

Are you a tech enthusiast ready to launch your career with a global industry leader? Do you have a passion for solving problems and a curiosity for how things work? Concentrix, the intelligent transformation partner powering the world’s best brands, is looking for a Technical I, IT Operations professional to join their dynamic team. If you want to work with cutting edge technology in an environment that celebrates growth and diversity, this is your moment.

Why Concentrix?

Concentrix is not just another tech company. We are a global technology and services leader operating in over 70 countries. We help famous brands become refreshingly simple to work with. Our Information Technology and Global Security team delivers the latest technology infrastructure and transformative software solutions. As part of this team, you will work alongside the best in the industry to design, implement, and strategize IT solutions in today’s hyperconnected world.

What truly sets us apart is our people. We consistently earn recognition as one of the “World’s Best Workplaces” and a “Best Company for Career Growth.” We embrace curious minds from diverse backgrounds. Your natural talent to help others will fit right in with our culture. Join us and shape a brighter future while building an exceptional career.

Your Role

In this role, you will provide essential end user support across our desktop, network, telephony, and application environments. You will maintain, analyze, and troubleshoot computer systems, hardware, software, and peripherals. Additionally, you will serve as an escalation point, ensuring tickets and incidents resolve according to Service Level Agreements. You will report directly to a Manager within IT Operations.

Here is a closer look at your daily responsibilities:

Technical Troubleshooting

• You will troubleshoot local servers and network devices, collaborating remotely with the Network and Servers team.
• Handling hardware tasks comes with the territory. You might replace motherboards, swap out RAM, fix laptop components, or configure Avaya hard phones and video conferencing gear.
• Software issues are also your domain. You will tackle OS troubleshooting for Windows 10, MS Office, Outlook, Skype, VPNs, and more.

Incident Management

• You will evaluate scenarios to capture and recommend process exception inputs.
• When high impact issues arise, you will troubleshoot them and communicate real time updates to stakeholders.
• Managing end to end IT Service Delivery falls under your watch, including shift management and BCP testing.

Compliance & Coordination

• You will ensure compliance with COPC and ISO 27001 standards.
• Managing IT ticket resolutions within an ITIL based framework will be part of your routine.
• Coordinating change requests and maintaining required compliance checks keeps our systems secure.
• You will perform installation of encryption software and validate policies.

Training & Development

• Completing all assigned mandatory training within the provided timeframe is essential.
• You will conduct and participate in regularly scheduled one on one meetings with your direct manager.

Please note that rotational and night shifts are required for this position.

What You Bring to the Team

We are looking for candidates with a strong technical foundation and a hunger to learn. Here are the qualifications and skills you need:

• Education: You hold a Bachelor’s degree or diploma in Computer Science.
• Certifications: MCSE or similar certifications give you an edge.
• Experience: You have 0 to 6 months of experience supporting desktop and laptop hardware and software in a Windows based PC or LAN environment.
• Service Management: You possess excellent service management skills with a focus on problem and incident management.
• Infrastructure Knowledge: You understand network, server, and voice infrastructure.
• Diagnostic Tools: You are familiar with tools like Ping and Traceroute, and you can troubleshoot DNS resolution.
• End User Computing: You have experience with both hardware and software aspects of end user computing.
• Teamwork: You thrive in a team environment and remain flexible to work overtime when needed.Send your documents to the email address provided in the official job listing.

How to Apply for this Job at Concentrix Company Limited

Click Here to Apply

Closing Date: 31 March 2026

NOTE: 

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that Ampiaw.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.

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